From frontline implementation to CEO of a global hospitality SaaS firm — and now the AI agents, MCP servers, and automation systems that help operators compete with the majors.
Twenty-five years inside hospitality technology, serving enterprise hotel groups, resort operators, and vacation rental companies. The arc: from hands-on implementation, to COO of a global hospitality SaaS firm — leading the on-premise-to-cloud transition that drove 200% revenue growth, and expansion into Asia. Then to CEO — leading a strategic acquisition and a private equity exit.
Today that operational depth is applied as an independent consultant. I build the AI agents, MCP servers, and automation systems that let smaller hospitality operators compete on the same footing as the hotel majors — without a hotel-major-sized IT team.
Available for advisory, fractional-CTO engagements, and hands-on build work.
From guest-facing platforms to back-office automation — building the systems that connect hospitality operations to modern AI infrastructure.
Custom MCP servers, agentic systems, and automation workflows that plug hospitality operations into modern AI infrastructure.
Deep integration expertise across the operational hospitality stack — PMS, housekeeping, maintenance, and guest messaging. Custom tooling and data pipelines that unlock intelligence from what you've already bought.
End-to-end design of guest-facing tech — AI chatbots, Apple TV concierge, and in-property digital experiences that elevate the journey.
Scalable frameworks for Support, Onboarding, and Accounting. Governance policies, security frameworks, and SOC2 compliance architecture.
End-of-month reconciliation workflows, billable audit systems, and owner reporting pipelines across multi-property portfolios.
Research and strategic briefings translating AI and technology trends into actionable insight for hospitality leadership teams.
Running technology RFPs is where operators quietly lose years and millions. I run the full process end-to-end — from defining what you actually need, through vendor shortlist, evaluation, demos, reference checks, negotiation, and contract review — so you end up with the right platform, on the right terms, with an implementation plan already in hand.
Six positions across two decades. Implementation specialist to CEO, operator to consultant — every level of the hospitality technology stack.
Delivering technology solutions for hotels, vacation rental operators, and hospitality businesses — specializing in PMS integration, AI automation, guest communication, and operational intelligence platforms.
Building the foundational operational infrastructure for a vacation rental technology startup — streamlining operations, establishing scalable department structures, and aligning day-to-day activity with strategic growth goals.
Retained post-acquisition to lead strategic direction and growth. Achieved SOC2 compliance, drove a 10% ARR increase through payment platform migration, and reduced manual work 40% through workflow automation.
Led the company through profitable growth during challenging economic cycles. Oversaw the acquisition of Megasys Hospitality Solutions and positioned the company for private equity exit.
Transitioned software platforms to cloud-based SaaS, generating 200% revenue growth. Led digital transformation and international expansion into Asia including product localization and regional sales.
Worked with CEO to turn around the company. Annually deployed solutions for 60+ clients — building the technical and operational foundation for the next two decades of growth.
Translating AI and technology trends into actionable intelligence for hotels, resorts, and vacation rental operators.
Key findings from the Stanford HAI AI Index Report 2026 — translated for hotels, resorts, and vacation rental operators. Productivity, agent capability, workforce impact, and data readiness.
A practitioner's response to George Roukas's analysis of how AI agents are quietly reshaping travel distribution — and what it means in practical terms for operators.
Practitioner takeaways — what the Model Context Protocol means for vacation rental and hotel operators, with concrete architecture examples.
A full-day field report — key themes, session highlights, and seven actions for operators who want to move before hotel-scale AI becomes the baseline.
More reports coming — quarterly intelligence briefings on AI and hospitality technology.
Whether you're evaluating AI for your operations, need a technology audit, or want to discuss a specific challenge — happy to start a conversation.